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Mahaut Barbier Antiques · Art of the table
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Frequently asked questions

Everything to know before you set the table.

Authenticity, care, delivery or returns: find answers to the questions we are asked most often about our antique silverware and tableware.

About our products

What kinds of pieces do you offer?

We offer a selection of antique silverware, flatware and decorative pieces, as well as accessories for the art of the table.

Are your pieces authentic?

Yes, every item is carefully examined and authenticated by our experts before it goes on sale. We also provide a certificate of authenticity for exceptional pieces.

Where do your pieces come from?

Our items mainly come from private collections, auctions and finds made during our searches in various countries.

Caring for antique pieces

How do I clean silverware?

  • Use a soft cloth or chamois to polish pieces after use.
  • For a deep clean, choose products made specifically for silver.
  • Avoid abrasive sponges and harsh chemicals.

How do I prevent silver from tarnishing?

  • Store your pieces in a dry place, away from humidity.
  • Wrap them in an anti-tarnish cloth.

Any advice for antique porcelain and crystal?

  • Wash by hand with lukewarm water and mild soap.
  • Avoid extreme temperatures and the dishwasher.
  • Dry immediately with a soft cloth.

Do you offer a restoration service?

We work with skilled artisans for silverware restoration.

Payment

Which payment methods do you accept?

We accept card payments (Visa, MasterCard, American Express), bank transfer and PayPal.

Can I pay in instalments?

Yes, instalment payments are available for orders above a certain amount. Contact us for details.

Are online payments secure?

Absolutely. We use encrypted payment platforms to protect your personal information.

Delivery and shipping

How long does delivery take?

  • Mainland France: 3 to 7 business days.
  • Europe: 5 to 10 business days.
  • International: 7 to 15 business days.

How much does shipping cost?

Shipping costs depend on the weight, size and destination of your items. An estimate is shown at checkout.

Is shipping insured?

Yes, all shipments include insurance covering loss or damage in transit.

How do you protect items for shipping?

Every item is carefully packed (bubble wrap, foam, reinforced boxes) to keep it safe in transit.

Can I track my order?

Yes, you will receive a tracking number as soon as your order ships.

Can I pick up my order in store?

We do not have a physical shop, so in-store pickup is not available.

Returns

Can I return an item?

Yes, you have 14 days after delivery to return an item in its original condition.

What are the conditions for a return?

  • The item must be in its original condition, undamaged and unaltered.
  • It must come with its original packaging and any certificate or documentation provided.
  • Return shipping is paid by the buyer, unless we made an error.

How do I make a return?

When will I be refunded?

Once the item is received and inspected, the refund is issued to your original payment method within 7 to 10 business days.

What if an item arrives damaged?

  • Where possible, check the packaging and items on delivery. You may note any reservations or claims, or refuse the parcel if it is clearly damaged.
  • We recommend photographing a damaged parcel before opening it. Reservations must be given to the courier and sent to the carrier within ten business days of delivery.
  • Then please contact us.

Can I exchange an item?

You have 14 days from receiving your parcel to request an exchange.

For the procedure and terms, see article 9 of our Terms of Sale.

Contact

Do you have a showroom?

No, we do not have a physical shop. All our sales take place online.

How can I reach you?

Still have a question?

Write to us, we are always happy to help.

Whether it is about a particular piece, care advice or a gift idea, we take the time to help you.