FAQ

FAQ - Antiques, Silverware and Tableware

I. About our products

  1. What types of items do you offer?
    We offer a selection of antique silverware, cutlery, decorative pieces, as well as accessories related to the art of dining.

  2. Are your coins authentic?
    Yes, each item is carefully examined and authenticated by our experts before being offered for sale. We also provide a certificate of authenticity for exceptional pieces.

  3. What is the origin of your objects?
    Our items come mainly from private collections, auctions and discoveries during our research in various countries.

II. Maintenance of antique objects

  1. How to clean silverware?

    • Use a soft cloth or chamois leather to polish the parts after use.
    • For a deep clean, use products specifically designed for silverware.
    • Avoid abrasive sponges and harsh chemicals.

  2. How to prevent silverware from oxidizing?

    • Store your coins in a dry place, away from moisture.
    • Wrap them in an anti-tarnish cloth.

  3. What are your tips for antique porcelain and crystal?

    • Wash them by hand with warm water and mild soap.
    • Do not expose them to extreme temperatures and avoid the dishwasher.
    • Dry them immediately with a soft cloth.

  4. Do you offer a catering service?
    We collaborate with skilled craftsmen for the restoration of silverware.

III. Payment

  1. What payment methods are accepted?
    We accept payments by credit card (Visa, MasterCard, American Express), bank transfer and PayPal.

  2. Can I pay in installments?
    Yes, we offer the option to pay in installments for orders exceeding a certain amount. Contact us for details.

  3. Are online payments secure?
    Absolutely. We use encrypted payment platforms to protect your personal information.

IV. Delivery and Shipping

11. What are the delivery times?

  • Metropolitan France: 3 to 7 working days.
  • Europe: 5 to 10 business days.
  • International: 7 to 15 business days.

  1. How much does delivery cost?
    Shipping costs vary depending on the weight, size of the items, and destination. An estimate is available during checkout.

  2. Do you offer shipping insurance?
    Yes, all our shipments include insurance covering loss or damage during transport.

  3. How do you protect the items for shipping?
    Each item is carefully packaged (bubble wrap, foam, reinforced boxes) to ensure its protection during transport.

  4. Can I track my order?
    Yes, a tracking number will be provided to you as soon as the shipment is dispatched.

  5. Can I pick up my order in store?
    We do not have a physical store. In-store pickup is not possible.

V. Product Returns

  1. Can I return an item?
    Yes, you have 14 days after receipt to return an item in its original condition.

  2. What are the conditions for a return?

    • The item must be in its original condition, without damage or alteration.
    • It must be accompanied by its original packaging and any certificate or documentation provided.
    • Return shipping costs are the responsibility of the buyer , except in the case of an error on our part.

  3. How do I make a return?

    • Contact us at infos@mahautbarbier-antiques.com to initiate the return.
    • We will provide you with an address and detailed instructions for packaging and shipping.

  4. When will I be reimbursed?
    Once the item has been received and inspected, the refund will be issued to your original payment method within 7 to 10 business days .

  5. What should I do if an item arrives damaged?

  • Whenever possible, the customer is required to check the condition of the packaging and the items upon delivery. They may raise any reservations or complaints they deem necessary, or even refuse the package, particularly if it is visibly damaged upon delivery.
  • We recommend taking photos of the package before opening it if it is damaged. Any reservations or claims must be made to the delivery driver and simultaneously sent to the carrier within ten business days of the delivery date.
  • We invite you to contact us via the Contact Us section.

  1. Can I exchange an item?

    You have 14 days to request an exchange from the date you receive your package.

    To find out the procedure and terms for making an exchange, please refer to Article 9 of our General Terms and Conditions of Sale.

VI. Contact

  1. Do you have a showroom?
    No, we do not have a physical store. All our sales are conducted online.

  2. How can I contact you?
    You can contact us:

    • By email: [your email address]
    • By phone or WhatsApp: +33 6 29 97 73 19
    • Via our online contact form.